Privacy Policy

This notice details our privacy policy to help you better understand how your information is used, stored and shared when you interact with our website.

When you visit furbupcycled.com

Information we may use:

(1) The approval of cookies on our website

(2) Email address

Purposes:

(1) To provide, update, maintain, improve and protect our website, business and services

(2) To deliver relevant website content and online advertisements

(3) When you sign up for our newsletter

Why we need it:

(1) Cookies will help us improve your experience on our website

(2) To deliver you tailored services, improve your experience and grow our business

(3) We need to have your email address to be able to send the newsletters to you

When you contact us –

Information we may use:

Name, Email address, Telephone number, Correspondence history

ID documentation

Purposes:

(1) To contact, communicate with you and manage all queries through email, telephone and social media

(2) To verify your identity when you request further information based on your rights

Why we need it:

(1) We will always try our best to answers your questions or concerns. We need this information to reply to you

(2) If you want to get to know the information we keep about you, we must make sure to identify you before giving you information so as not to hand it over to the wrong person.

When you make a purchase on furbupcycled.com

Information we may use:

Email address, Full name, Phone number, Shipping address, Billing address, Phone number, Payment information details.

Purposes:

(1) So that you can purchase and receive your order

(2) To receive updates about your order via email or SMS

(3) Receive your payments and manage refunds and compensation

Why we need it:

(1) We cannot send your order if we do not get access to this information

(2) In order to know the delivery of your order and to get the avi-number to pick it up at service point

(3) We need to have your payment information in order to send and refund money to you in case of refunds or complaints

Other usage

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

If you have further questions about our privacy policy please contact us at info@furbupcycled.com

Terms & Conditions

CONDITIONS

In case of dispute, we promise to comply with Quebec law.

DELIVERY AND SHIPPING COSTS

We reserve the right to extend the delivery time due to customs.

As each piece is made to order, expect 5-20 business days to receive your order.

The price for shipping will depend on your address (country).

For return or cancellation, please see our return policy.

If the items you order are defective the claims are free of charge.

ALTERNATIVE ADDRESS OF DELIVERY

In order to get delivery to another address, it makes a lot easier for us if you indicate it at the checkout.

RETURN POLICY

Customers have a right of withdrawal for 30 days after receipt of the product.

In case of dispute, we promise to comply with the recommendations of Quebec governance.

Goods returned must be unused and in original packaging.

Please contact info@furbupcycled.com if you need a return form.

For return or cancellation, the customer is responsible for the cost of shipping.

COMPLAINT

You as a customer have the right to claim a product if its characteristics differ from what we promised.

For all and any complaints, please contact us at info@furbupcycled.com

The consumer is compensated for any shipping costs incurred in connection with the complaint.

CONTACT

For all types of cases, please contact us at info@furbupcycled.com

PERSONAL DATA

By signing up, you agree that we store and use your personal information to meet your expectations regarding delivery, delivery information and customer service.

No personal data will be disclosed to third parties, except in cases where the registration takes place in partnership with third parties.

According to GDPR, you are entitled to:

Get the information we’ve saved about you

Get your stored data deleted. If you ask us to delete your data, you must ensure that you store all the information you need to handle any future warranty issues.

If you want to delete your information, please contact us at info@furbupcycled.com

COMPANY INFORMATION

The content of this website is provided, updated and managed by the following company:

FURB Upcycled

Contact: info@furbupcycled.com